FAQ'S

If your heat isn’t working, first check to make sure your thermostat is set to “heat” and the temperature is set higher than the current room temperature. Also, ensure the circuit breaker hasn’t tripped. If these steps don’t resolve the issue, please contact our maintenance team immediately. 

To prevent frozen pipes: 

• Keep your thermostat set to at least 55°F, even if away. 
• Open cabinet doors under sinks to allow warm air to circulate around plumbing.
• Let faucets drip slightly when temperatures drop significantly below freezing. 

If you suspect a pipe has frozen, contact us right away.

Turn off the water supply immediately to prevent further damage. Then, call our maintenance team or emergency line so we can address the issue as quickly as possible.

You can report maintenance issues through our tenant portal or by contacting our office during business hours. For emergencies like leaks or heating failures, please call our emergency line.

If you feel drafts, ensure all windows and doors are securely closed and locked. Use draft stoppers or rolled towels at the base of doors if needed. If the problem persists, let us know, and we’ll inspect for issues like weatherstripping.

Most thermostats are easy to adjust by selecting “heat” or “cool” and setting your desired temperature. If you’re unsure how to use your thermostat or it’s malfunctioning, please contact us for assistance.

If your pipes are frozen, avoid using the affected faucet. Contact our maintenance team immediately so we can safely resolve the issue. In the meantime, open cabinets under sinks and turn up the heat in your unit to help warm the area.

In addition to running your heat, ensure windows are closed and locked, use thermal curtains to retain heat, and keep interior doors open to promote airflow. If you have concerns about heating, reach out to us for assistance.

Most heating and frozen pipe issues caused by regular wear and tear are covered by the property owner. However, damages caused by tenant neglect, such as not maintaining the minimum heat level in the unit, may result in charges.

Our pet policy is handled on a case-by-case basis, as each property owner has their own rules. Please review your lease agreement or contact us for clarification.

Rent payments can be made through our online tenant portal, via e-check, or by other methods specified in your lease. For assistance with payments, contact our office.

Any modifications or improvements must be approved in writing by our office or the property owner. Please reach out to discuss your plans before making any changes

If you’re locked out, contact our office during business hours or the emergency line after hours. There may be a fee for replacing lost keys or unlocking your unit.

 We ask all tenants to respect quiet hours as stated in your lease. If you have concerns about noise, let us know, and we’ll address the issue promptly while maintaining tenant privacy.

 Subleasing is not allowed.

 Notice requirements for move-out are specified in your lease agreement, typically 30-60 days. Please notify our office in writing and confirm any final steps for your move-out process.

 If a drain in your unit is clogged, it is your responsibility to address the issue, especially if the clog is caused by tenant use, such as flushing wipes, paper towels, hair, or other foreign objects. We recommend using a plunger as a first step. If the issue persists, contact our office, but any repairs due to tenant-caused clogs may result in charges.

 Tenants are responsible for replacing light bulbs in their unit as needed. If you encounter difficulty or have specialty fixtures, please reach out to us for guidance.

If the power goes out: 

1. Check the breaker box: A tripped breaker may be the cause. Locate your breaker box (usually in a closet, hallway, or utility room), identify the breaker in the "off" position, and flip it back to "on." 
2. Check appliances: If a specific appliance caused the trip, unplug it before resetting the breaker. 
3. Contact the utility provider: If resetting the breaker doesn't work, verify whether it's a neighborhood-wide outage. 

If the problem persists or you're unable to locate the issue, contact us for further assistance. Always prioritize safety and avoid handling electrical components if you're unsure.

 If an outlet isn't working, it may have tripped its GFCI (Ground Fault Circuit Interrupter) function. 

To reset it: 

1. Locate the GFCI outlet (typically found in kitchens, bathrooms, or garages).
2. Press the “Reset” button on the outlet. It’s usually red or black and located between the two plugs. 
3. Test the outlet by plugging in a device. 

If the outlet still doesn’t work or trips repeatedly, let us know so we can inspect the issue.

If you notice a roof leak: 

1. Place a bucket or container to catch dripping water and protect your belongings. 
2. Notify us immediately so we can arrange repairs. 
3. Avoid touching or attempting to fix the leak yourself for safety reasons

Tenants are responsible for clearing snow off and around their cars. Please ensure your parking space is accessible and safe by regularly removing snow buildup.

We do not control the snow removal service’s schedule, but they typically clear parking lots early in the morning and may return later in the day for additional rounds. Tenants are responsible for moving their cars to allow snow to be cleared from parking spaces. Snow should never be left to accumulate in parking spots. Please plan accordingly to maintain clear and accessible spaces.